Privacy Policy – Customers (Riders)

Daxi Cab

At Daxi Cab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services as a customer (rider).

1. Information We Collect

We may collect the following information:

a. Personal Information

• Name
• Phone number
• Email address

b. Location Information

• Real-time GPS location for ride booking and tracking
• Pickup and drop-off locations

c. Payment Information

• Payment method details (processed securely via third-party providers)

d. Device & Usage Data

• Device type, IP address
• App usage and interaction data

2. How We Use Your Information

We use your data to:

• Provide and manage ride services
• Match you with nearby drivers
• Enable live tracking of rides
• Process payments and send receipts
• Improve app performance and user experience
• Communicate important updates, offers, or support messages

3. Sharing of Information

We may share your information with:

• Drivers: To complete your ride (name, pickup/drop location, contact details)
• Payment Partners: For secure transaction processing
• Service Providers: For app maintenance and support
• Legal Authorities: When required by law

We do not sell your personal information to third parties.

4. Location Data Usage

We collect location data to:

• Provide accurate ride matching
• Enable real-time tracking
• Improve route optimization

You can control location permissions in your device settings, but disabling them may affect app functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

6. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce policies

7. Your Rights

As a user, you have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of promotional messages

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Enhance user experience
• Analyze app performance

9. Children’s Privacy

Daxi Cab services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or website.

11. Contact Us

If you have any questions or concerns, please contact us:

Email: support@daxicab.com